WE ARE HAPPY TO OFFER FREE ON-ISLAND PICKUP FOR THE ISLAND OF KAUAI ONLY.
OUR ON ISLAND PICK UP PROCESS HAS RECENTLY CHANGED.
WE ARE CURRENTLY ON MATERNITY LEAVE AND ON ISLAND PICK UP IS NOT AVAILABLE!
PLEASE VISIT ONE OF OUR RETAILERS FOR PRODUCTS! YOU CAN FIND THEM ON OUR RETAILERS TAB!
PLEASE READ OUR PICK UP POLICY CAREFULLY. PLEASE DO NOT SELECT ON ISLAND PICK UP IF YOU ARE NOT ABLE DRIVE TO AND PICK UP IN KALAHEO.
*IN AN EFFORT TO HELP CONTROL THE SPREAD OF COVID-19, PLEASE FOLLOW OUR PICK UP GUIDELINES.
PLEASE DO NOT PICK UP IF YOU ARE FEELING SICK OR MAY HAVE A FEVER. SOMEONE MAY PICK UP FOR YOU INSTEAD OR WE CAN RESCHEDULE.
The health and safety of our family and customers- especially our mamas and keiki are our #1 priority!
Mahalo for your understanding & cooperation in keeping our community healthy.
PICK UP TIME & LOCATION
KAUAI ISLAND
Days & Times TBA (Kalaheo only)
Point of Contact: Kailan (808) 651-8374
ALL ORDERS ARE ONLY RECEIVED THROUGH OUR WEBSITE. ONCE YOUR ORDER IS COMPLETED, YOU WILL RECEIVE A NOTIFICATION AND A REPRESENTATIVE WILL BE IN CONTACT WITH YOU TO CONFIRM PICKUP DATE(S), TIME(S) AND LOCATION(S). ALL MIXES ARE MADE TO ORDER AND WILL BE PROCESSED IN THE ORDER IT WAS RECEIVED. PLEASE ALLOW THE NORMAL PROCESSING TIME OF 3-7 BUSINESS DAYS (NOT INCLUDING WEEKENDS OR HOLIDAYS) FOR YOUR ORDER TO BE COMPLETED. SELECTING THE ON ISLAND PICK UP OPTION DOES NOT MEAN YOUR ORDER WILL BE COMPLETED QUICKER.
WE DO NOT DELIVER. PLEASE BE SURE TO LEAVE A WORKING CONTACT NUMBER AND EMAIL ADDRESS WITH YOUR ORDER. YOU WILL BE NOTIFIED BY EMAIL OR TEXT (DEPENDING ON WHAT YOU SELECT ON YOUR ORDER) ONCE YOUR ORDER IS READY. THIS IS VERY IMPORTANT AND IS NEEDED FOR ON-ISLAND PICK UPS.
PLEASE BE COMMITTED TO YOUR DESIGNATED DATE AND TIME AS WE WILL ACCOMMODATE YOU AS BEST AS WE CAN. IF A PICKUP TIME SHOULD NOT WORK OUT FOR YOU, PLEASE CONTACT YOUR REPRESENTATIVE AT LEAST 3 HOURS PRIOR TO YOUR SCHEDULED TIME. IF YOU ARE 10 MINUTES LATE TO PICKUP YOUR ORDER WE WILL NOT WAIT AND YOU WILL BE RESCHEDULED. IF YOU ARE A NO CALL/NO SHOW AT PICK UP, YOU WILL BE AUTOMATICALLY SENT A SHIPPING INVOICE SO YOUR ORDER CAN BE MAILED TO YOU. SHIPPING INVOICES MUST BE PAID WITHIN 7 DAYS FROM THE DATE IT WAS SENT OR YOUR ORDER WILL BE CANCELLED WITH NO REFUND. NO EXCEPTIONS.
IF ON ISLAND PICKUP IS NOT THE BEST FIT FOR YOU, PLEASE CHOOSE THE “USPS FLAT RATE” SHIPPING OPTION UPON CHECKOUT AND YOUR ORDER WILL BE MAILED OUT. THE PROVIDED ON ISLAND OPTION IS ONLY VALID FOR ON ISLAND PICKUP AND IS NOT A GENERAL "FREE SHIPPING" CODE. AGAIN, SHOULD YOU CHOOSE THE ON ISLAND OPTION PROVIDED AND FAIL TO CONFIRM YOUR PICKUP DATE & TIME WITHIN 7 DAYS OF YOUR PURCHASE OR ARE A NO CALL/NO SHOW, YOU WILL FORFEIT YOUR ORDER AND NO REFUND WILL BE ISSUED.
PLEASE CONTACT YOUR ISLAND REPRESENTATIVE SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS REGARDING ON ISLAND PICKUP.
WE APPRECIATE YOUR KAIMADE SUPPORT AND LOOK FORWARD TO MAKING YOUR ON ISLAND PICKUP EXPERIENCE CONVENIENT!
