DUE TO COVID-19, ALL SALES ARE FINAL. We will not be accepting any exchanges or returns. Cookie mix Items are perishable and are non-refundable. If there are changes that need to be made to your order please contact us in a timely manner or as soon as possible. Once a shipping label is created and an order ships there are no refunds given for errors made on the customers end. If you’d like to cancel your order for any reason, please do so by sending us an email as soon as possible. Again, once a shipping label is created or your order has been mailed out, NO REFUNDS will be given. ALL SALES FINAL.
We value our customers and want our standards to show in our product. If you have questions regarding your order, contact us in a timely manner so we can make it right and give you the best experience possible. If you are refunded an amount for any reason, please allow 3-7 business days for the refund to reflect in your account.
*Please note, We understand the summer months can be extremely hot and sometimes packages are left out by mail carriers. If your package arrives with its contents melted, please contact us as soon as possible so we can fix the issue for you. These situations can happen and are out of our control. Inspect your items immediately upon arrival. If there is an issue with your order, please contact us within 3 days after receiving your order. This way we can address the situation as best we can. Any issues that exceed the 3 days will be void.